How Agency Nurses can build strong relationships with their patients

Agency Nurses

Agency nurses are healthcare professionals who work with hospitals, clinics, and other healthcare facilities. With their diverse skills and experience, these nurses can adapt to different clinical settings.

Their approach places great importance on understanding cultural diversity and maintaining reliability. By handling challenging situations professionally and going above and beyond, agency nurses positively impact patient care.

Agency nurses can quickly connect with patients and deliver quality healthcare, making them priceless to the healthcare industry.

As an agency nurse, building solid relationships with patients is essential. It helps you provide better care, increases patient satisfaction, and can even lead to positive reviews and referrals.

However, building these relationships can be challenging, especially when working with a patient for a short time.

Tips on building relationships with patients as an Agency Nurse

Promote patient education

It’s essential to educate patients so they can understand their diagnosis, treatment plans, and self-care strategies. Patients can vigorously participate in their care by providing reliable resources or educational materials. This approach fosters a sense of partnership and encourages patients to participate in their health actively.

Involve family and loved ones

nurse in hospital helping patients
Recognise the importance of involving patients’ family or loved ones in their care. Communicate and collaborate with them, providing updates on the patient’s condition and involving them in decision-making whenever appropriate. This inclusiveness fosters trust, as patients feel their support network is also engaged in their well-being.

Collaborate with the healthcare team

Working with the healthcare team is essential in providing patient-focused care. It is important to actively participate in meetings by sharing relevant information and seeking input from other healthcare professionals. By engaging in teamwork and collaboration, you demonstrate your commitment to providing the best possible care for your patients and strengthening the overall quality of their healthcare experience.

Support for your patients

Be a strong supporter of your patient’s needs and rights. As a healthcare provider, listening to your patients is key. It would help if you communicated their preferences to the healthcare team while respecting their individuality. Advocating for them establishes trust and shows your commitment to their well-being.

Seek feedback and learn from experiences

Communication Skills for Nurses
Getting to know the person behind the patient is crucial. Patient-centred relationships are critical in making patients feel at ease and secure. By establishing meaningful connections with patients, outcomes and trust can be improved.

It’s important to regularly ask patients for feedback on their experience under your care. This includes asking for suggestions on improving your expertise or addressing any concerns they may have. Reflect on your performance after each patient interaction and use the feedback to improve your skills continuously. You can strengthen your relationships with patients by prioritising self-improvement through feedback and experience.

Building solid relationships with your patients as an agency nurse takes time and effort. Following these tips could provide better care, increase patient satisfaction, and build trust with patients. These tools could help you become an even more trusted and respected healthcare professional who positively impacts their patients’ lives.

4 Effective Communication Skills for Nurses

4 Effective Communication Skills For Nurses

Verbal Communication

Good communication skills are essential. Speak clearly and honestly while considering your audience’s age, culture, and health literacy. Be mindful of your tone in stressful situations to avoid adverse patient interactions.

Presentation Skills

Good presentation skills are important in healthcare for handing over patient care and showcasing expertise in various situations like conferences and job interviews.

Making Personal Connections

Getting to know the person behind the patient is crucial. Patient-centred relationships are critical in making patients feel at ease and secure. By establishing meaningful connections with patients, outcomes and trust can be improved.


Healthcare professionals must inspire patient trust by listening actively and taking every complaint and concern seriously. Building trust takes time. Healthcare settings are scary for some patients. It’s essential to make them feel as comfortable as possible.

Are you in need of reliable, skilled, and compassionate nursing professionals? Look no further! Our nursing agency is here to meet your staffing needs with the utmost dedication and expertise. Our team of agency nurses is committed to building strong relationships with your patients, ensuring top-notch care and patient satisfaction.

Don’t compromise on quality healthcare – partner with us today and experience the difference our agency nurses can make. Contact us now to find the perfect nursing solutions tailored to your facility’s requirements! Locate us to book an appointment. 

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About Prodigy Health Solutions

Prodigy Health Solutions provides trusted nursing staff services to small and large healthcare facilities across Australia. Formed in 2022, we specialise in providing this essential service to various communities across regional and metropolitan areas.

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Wadzanayi (Wadza)

Rostering Coordinator

Wadza provides rostering administrative support to staff, ensuring that staff placements align with the rostering needs of the facilities. She is responsible for creating and managing staff schedules, which involves matching nurses and caregivers with client needs, optimizing staffing levels, and ensuring efficient utilization of resources. Wadza works closely with Kara collaborating to schedule shifts, maintaining records and coordinating staff assignments.


Operations Support Assistant

Matt provides crucial administrative support, insights from his experience in recruitment, coordination, and client communications. He works closely with Mac and Kara ensuring the seamless functioning of the operations and logistical requirements.


Operations Support Coordinator

Kara manages direct relationships with aged care facilities and healthcare institutions. She works to develop and maintain an extensive network of contacts with aged care providers, healthcare service coordinators and relevant state and federal organizations. Kara also manages the logistical and administrative aspects of staffing and services.


Human Resources & Administration Manager​

Lisa is responsible for overseeing all aspects of Prodigy Health Solution’s human resources function. She manages the recruiting and hiring of employees, employee relations, ensuring compliance with labour laws, and developing HR policies and procedures, as well as handling complaints and incident reports with the facilities. Lisa plays a crucial role in supporting employee well-being and fostering a positive workplace culture.


Administration Director

Kim is responsible for managing the administrative functions of the organization. She oversees office operations, manages support staff, and ensures efficient administrative processes. Kim focuses on streamlining procedures, maintaining compliance with policies and regulations, and providing essential support to facilitate the smooth functioning of the organization.


Operations Director

Mac is the driving force behind Prodigy Health Solutions (PHS) and is responsible for overseeing daily operations. He collaborates with all departments to improve productivity, control costs and maintain quality standards while implementing strategic plans to drive growth and achieve business objectives.